Classification & Categorization, as an agentic skill, is the capability of an AI agent to assign items such as documents, records, messages, images, transactions, products, incidents, or data points to predefined or discovered categories, labels, codes, classes, or taxonomies. It operates by examining features, meanings, patterns, metadata, or contextual signals in the input and matching them to category definitions, rules, learned models, or similarity structures. The skill can support activities such as routing cases to the correct queue, tagging content for retrieval, coding observations for analysis, grouping customers or risks, and preparing labeled data for reporting or downstream modeling. ...